Customer Service & Inside Sales Pro (Hybrid)

Ace Hardware Corporation; River Edge (NJ); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative. You will be the first voice for customers, selling services, scheduling craftsmen, and ensuring projects run smoothly from start to finish.

Join a fast-growing national franchise with a local, family-run mindset. Strong phone and computer skills, ServiceTitan experience, and a customer-first attitude are essential for success in this hybrid office role.

Qualifications

• Experience in customer service, inside sales, or office coordination preferred.
• Excellent phone and communication skills with a customer-first attitude.
• Excellent computer skills with familiarity of AI and Microsoft Office.
• Strong problem-solving skills and confidence in handling objections.
• Highly organized and able to multitask in a fast-paced environment.
• ServiceTitan experience (or willingness to learn quickly) is required.

Responsibilities

• Answer inbound calls and follow up on leads, serving as the first point of contact.
• Sell handyman services confidently by communicating value and overcoming objections.
• Coordinate projects by estimating durations, reviewing details, and confirming with craftsmen.
• Optimize craftsmen schedules and keep jobs organized with ServiceTitan.
• Support office operations, including documentation, follow-ups and process improvements.
• Collaborate with craftsmen and management to ensure clear communication and job success.
• Guide customers through home repair needs and ensure a positive experience.
• Resolve issues quickly to ensure customer satisfaction from start to finish.

Skills

Customer service

Inside sales

Phone skills

Communication

Problem solving

Multitasking

Organization

Tools

ServiceTitan

Microsoft Office

AI familiarity

Job description

Ace Handyman Services of Bergen County is seeking a Customer Service & Inside Sales Representative. You will be the first voice for customers, selling services, scheduling craftsmen, and ensuring projects run smoothly from start to finish.

Join a fast-growing national franchise with a local, family-run mindset. Strong phone and computer skills, ServiceTitan experience, and a customer-first attitude are essential for success in this hybrid office role.