Inside Sales Pro: Customer Solutions & Growth

CATEGORY 5 LLC; Alpharetta (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Career growth opportunities

Job summary

CATEGORY 5 LLC is seeking an Inside Sales Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. The role emphasizes outbound outreach, CRM usage, and a commitment to developing strong customer relationships.

Qualifications

• High school diploma/GED required.
• Previous experience as an Inside Sales Representative or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with strong time-management skills.

Responsibilities

• Make outbound high volume of calls and emails.
• Collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Active listening

Time management

Verbal communication

Education

High school diploma/GED

Tools

CRM software

Job description

CATEGORY 5 LLC is seeking an Inside Sales Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. The role emphasizes outbound outreach, CRM usage, and a commitment to developing strong customer relationships.