Inside Sales Pro — Employee-Owned, Growth Ready

Kendall Electric; Warsaw (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Kendall Group—Kendall Electric—is seeking an Inside Sales Representative to support customers and vendors, process orders, and close sales. You’ll rely on Microsoft Office and ERP tools to manage quotes and product submittals, while building strong relationships and delivering responsive service.

You’ll bring about 2 years of customer service or sales experience, good communication skills, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• Work Experience: 2 years’ customer service, sales or distribution experience.
• Education: HS diploma or GED
• Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
• Organization Skills: Excellent work ethic; good verbal, and written communication skills
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identifying sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

Skills

Customer service

Sales

Communication

Organization

Education

HS diploma or GED

Tools

Microsoft Office

ERP systems

Job description

The Kendall Group—Kendall Electric—is seeking an Inside Sales Representative to support customers and vendors, process orders, and close sales. You’ll rely on Microsoft Office and ERP tools to manage quotes and product submittals, while building strong relationships and delivering responsive service.

You’ll bring about 2 years of customer service or sales experience, good communication skills, and the ability to handle multiple requests in a fast-paced environment.