Inside Sales Pro: Customer-Driven Quotes

Ferguson Enterprises, Inc.; Buffalo (NY); On-site; USD 53,616,000 - 85,787,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with company match

Paid time off

Parental leave

Job summary

Ferguson Enterprises, LLC. is seeking an Inside Sales Representative to support customers, determine the best products and solutions, and coordinate deliveries.

You will provide timely quotations and accurate sales orders, while leveraging CRM and phone systems to resolve inquiries. With 3–5 years of sales or customer service experience and knowledge of industrial pipes, valves and fittings, you will upsell and build lasting relationships in a fast-paced environment.

Qualifications

• 3-5 years of sales and/or customer service experience is preferred.
• 3-5 years of Industrial Pipes, Valves and Fitting knowledge preferred.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Sales experience

Customer service

Industrial pipes knowledge

Job description

Ferguson Enterprises, LLC. is seeking an Inside Sales Representative to support customers, determine the best products and solutions, and coordinate deliveries.

You will provide timely quotations and accurate sales orders, while leveraging CRM and phone systems to resolve inquiries. With 3–5 years of sales or customer service experience and knowledge of industrial pipes, valves and fittings, you will upsell and build lasting relationships in a fast-paced environment.