Inside Sales Pro – Building Materials & Customer Growth

US LBM Holdings, LLC; Lancaster (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

US LBM Holdings, LLC is seeking an Inside Sales Representative to support new and existing customers with product information, quotes, and order assistance. The role interfaces with outside sales reps and handles inquiries, pricing, and scheduling deliveries across multiple locations.

You will help maintain inventory knowledge and drive customer satisfaction. Responsibilities include processing orders, coordinating deliveries, and building strong relationships with customers while upholding

Qualifications

• High school diploma or GED required.
• 1–3 years of inside sales experience preferred in building materials.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer relations

Communication skills

Inventory control

Sales process knowledge

Data entry / cash handling

Education

High School Diploma or GED

Job description

US LBM Holdings, LLC is seeking an Inside Sales Representative to support new and existing customers with product information, quotes, and order assistance. The role interfaces with outside sales reps and handles inquiries, pricing, and scheduling deliveries across multiple locations.

You will help maintain inventory knowledge and drive customer satisfaction. Responsibilities include processing orders, coordinating deliveries, and building strong relationships with customers while upholding