Inside Sales Representative

US LBM; Lancaster (SC); On-site; USD 42,000 - 70,000; Full time

Job summary

US LBM is seeking an Inside Sales Representative to support new and existing customers, provide product information, and back up outside sales. You will handle quotes, pricing, and order processing across phone and in-person channels.

The role involves coordinating deliveries, maintaining stock, and building strong customer relationships while ensuring accurate data entry and timely responses to inquiries.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience in building material industry preferred.
• 1–3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, prices, quotations, complaints, and delivery scheduling.
• Initiate calls to customers to generate sales.
• Enter work orders, returns, credits, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain pricing specs and availability.
• Coordinate with outside sales, jobsites, and customers to manage project schedules.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check back orders and resolve outstanding issues; assist with billing problems.
• Handle special orders and advanced pricing; assist with pricing and price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Computers

Inventory knowledge

Communication

Interpersonal skills

Cash handling

Education

High School Diploma/GED

Tools

Cash register

POS system

Calculator

Job description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. Since our founding in 2009, we have acquired over 100 companies and have expanded to more than 450 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.