Sales Support Representative

Index Fasteners Incorporated; Ontario (CA); On-site; CAD 29,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision and Dental

401K with match

Paid holidays

Gym reimbursement

Team events

Job summary

Index Industries, based at our Ontario, CA headquarters, is seeking a detail-oriented Sales Support / Customer Service Representative to join the Sales team. You will ensure smooth order processing, timely communication, and exceptional service delivery to customers and account managers.

The role requires at least 2 years in customer service, strong MS Office skills, and precise data handling. Daily tasks include handling calls, quotes, orders, and live chat support in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to perform basic math functions and calculations.
• Strong multitasking skills with excellent attention to detail.
• Typing speed of 40+ words per minute.
• Excellent customer service, communication, and problem-solving skills.

Responsibilities

• Handle incoming calls and provide excellent customer service throughout each interaction.
• Process estimates and sales orders efficiently with a high degree of accuracy.
• Assist outside sales representatives with quotes, order entry, and customer service needs.
• Identify sales opportunities and relay them to Account Managers or the Sales Manager.
• Provide customer service and technical support via Live Chat.
• Support the sales team by sourcing products from vendors.
• Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments).
• Maintain and update customer account information.
• Relay customer comments, complaints, or issues to the Sales Manager.
• Attend meetings, trainings, and trade shows as required.
• Create new customer accounts in NetSuite.
• Update and track projects regularly using Traction Tools.

Skills

Customer Service

Microsoft Office

Basic Math

Multitasking

Typing 40 WPM

Job description

ARE YOU?

QUALITY AND DETAILS FOCUSED: You ensure that every task no matter whether big or small is executed with precision, paying close attention to even the smallest of details to prevent things from falling through the cracks.

DO YOU?

TAKE PRIDE IN BEING RELIABLE AND DEPENDABLE: You believe being on time is arriving early and you strive to show quick results and progress always ensuring a neat and organized warehouse.

Position Overview

We are seeking a detail-oriented and customer-focused Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.

Key Responsibilities

• Handle incoming calls and provide excellent customer service throughout each interaction
• Process estimates and sales orders efficiently with a high degree of accuracy
• Assist outside sales representatives with quotes, order entry, and customer service needs
• Identify sales opportunities and relay them to Account Managers or the Sales Manager
• Provide customer service and technical support via Live Chat
• Support the sales team by sourcing products from vendors
• Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
• Maintain and update customer account information
• Relay customer comments, complaints, or issues to the Sales Manager
• Attend meetings, trainings, and trade shows as required
• Create new customer accounts in NetSuite
• Update and track projects regularly using Traction Tools

Qualifications & Requirements

• Minimum of 2 years of experience in customer service
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to perform basic math functions and calculations
• Strong multitasking skills with excellent attention to detail
• Typing speed of 40+ words per minute
• Excellent customer service, communication, and problem-solving skills

COMPENSATION & COMPANY BENEFITS INCLUDE:

The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset

Your Working Hours:Monday-Friday 7:30 a.m. - 4:00 p.m.

Your Health: Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)

Your Well-Being: 10 paid holidays (New Year’s Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program

Financial Wellness:401K (Index Industries matches up to 4%)

Our Community & Team Investments:Workout classes, barbecues, potlucks, and many more team-building events

WHO WE ARE:

At Index Industries, our company culture emphasizes support and collaboration. With a history spanning over 40 years, we value transparency, loyalty, and building strong industry relationships. Our commitment to these principles has shaped a workplace where teamwork is paramount.

Our Core Values:

Business Character

Customer Service

Quality

Value-Added

Efficiency

We ensure every employee feels valued and can contribute meaningfully. Our focus on quality and innovation reflects our dedication to both our team and our customers. This approach fosters a positive work environment, encouraging growth and satisfaction for all our employees.