Inside Sales & Order Fulfillment Specialist

dormakaba Americas; Greenfield (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

dormakaba Americas is seeking a detail-oriented Customer Support professional to proactively process orders from design through production. You will manage quotations, sales orders, pricing and delivery, while coordinating with manufacturing, procurement, engineering and project management to ensure timely order fulfillment.

The ideal candidate has strong communication and computer skills, with a track record in inside sales support.

Qualifications

• BS degree in Business Administration or related field is strongly preferred.
• 5 years progressive experience in customer service/sales is strongly preferred.
• Ability to interact with distributor partners and with others at all levels within the organization in a professional manner.

Responsibilities

• Enter and maintain customer and distributor quotations, sales orders, prices, delivery, mode of shipment and conditions of sale.
• Initiate a variety of actions regarding quotations, manufacturing requests, engineering work requests, product delivery, etc.
• Manage all aspects of quotation and sales order management and processing.
• Be a proactive liaison between customers and other company departments to ensure timely and accurate completion of quotations and order fulfillment.
• Determine suitable product substitution opportunities.
• Coordinate customer/third party activities per terms of the purchase order, including engineering design reviews and customer review.
• Provide inside sales support to Regional Sales Manager to achieve increased sales volume.
• Contribute to departmental policy and procedure formulation, alteration, deployment and planning.
• Demonstrate safe working behaviors and conforms to all applicable Safety and Environmental policies, procedures, and standards.

Skills

Detail-oriented

Excellent communication

Strong computer skills

Team player

Education

BS degree in Business Administration or related field

Job description

dormakaba Americas is seeking a detail-oriented Customer Support professional to proactively process orders from design through production. You will manage quotations, sales orders, pricing and delivery, while coordinating with manufacturing, procurement, engineering and project management to ensure timely order fulfillment.

The ideal candidate has strong communication and computer skills, with a track record in inside sales support.