Customer Service & Orders Specialist | ERP Pro

dormakaba International Holding AG; Chino (CA); On-site; USD 27,552 - 33,751; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

Paid Vacation and Personal Time Off

401k Matching plan

Tuition Reimbursement Program

LinkedIn Learning courses access

Employee Assistance Programs

Job summary

dormakaba International Holding AG seeks a Customer Service Representative in Chino, CA. This position involves providing service and support to customers, managing order processing accurately, and maintaining quality interactions via phone and email.

The ideal candidate possesses a high school diploma and has at least 2 years of related experience, with strong communication skills and proficiency in Microsoft Office. Benefits include medical coverage from day one and a robust 401k matching plan.

Qualifications

• 2+ years of related experience in customer service.
• Ability to learn ERP systems and proficiency in Microsoft Office.

Responsibilities

• Provide service and support to customers via phone and email.
• Process and verify customer orders accurately.
• Maintain professionalism and rapport with customers.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office applications

Education

High school diploma/GED or associate’s degree in business

Tools

ERP systems

Job description

dormakaba International Holding AG seeks a Customer Service Representative in Chino, CA. This position involves providing service and support to customers, managing order processing accurately, and maintaining quality interactions via phone and email.

The ideal candidate possesses a high school diploma and has at least 2 years of related experience, with strong communication skills and proficiency in Microsoft Office. Benefits include medical coverage from day one and a robust 401k matching plan.