Inside Sales Manager: Lead Customer Excellence & Ops

Advanced Thin Films; Longmont (CO); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO

Job summary

IDEX Corporation’s Advanced Thin Films unit in the U.S. seeks an Inside Sales Manager to lead the site’s Inside Sales team, oversee customer support, quotations, quote-to-cash, forecasting, and cross-functional coordination.

This role partners with the Commercial team to improve workflow, data integrity, and customer satisfaction across orders. You will drive performance, coach staff, streamline order processing, and ensure timely quote and order execution while supporting domestic and

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field preferred; equivalent education and experience will be considered.
• 5+ years of inside sales, customer service, order management, commercial operations, or related function.
• Experience leading, coaching, and developing employees.
• Experience in manufacturing environment strongly preferred.
• Experience supporting domestic and international customers.

Responsibilities

• Lead, coach, develop, and manage the performance of the Inside Sales team.
• Establish clear expectations, priorities, and accountability for customer responsiveness, accuracy, and execution.
• Develop systems to track and measure customer excellence.
• Maintain a less than 3 business day turnaround loop for acknowledging new orders.
• Develop team capability through coaching, cross-training, succession planning, and performance development.
• Oversee daily Inside Sales activities, including customer inquiries, quotations, order entry, order management, and issue resolution.
• Ensure accurate and timely processing of customer quotations, orders, pricing, specifications, and related documentation.
• Serve as the primary site liaison for commercial execution, coordinating cross-functional activities to support customer commitments and operational priorities.
• Partner with the Commercial team to support customer priorities, forecasting, account needs, and site-level execution.
• Coordinate with cross-functional stakeholders to resolve issues affecting customer commitments.
• Identify bottlenecks within Inside Sales processes and cross-functional workflows.
• Drive 80/20 optimization for incoming orders and opportunities.
• Develop and maintain standardized processes, work instructions, and best practices.
• Establish, monitor, and communicate performance metrics to drive accountability and continuous improvement.
• Serve as the primary escalation point for complex customer, quotation, and order-related issues.
• Ensure effective communication regarding customer commitments, operational risks, and issue resolution.

Skills

People leadership

Cross-functional collaboration

Customer service

Decision making

Process improvement

Organizational skills

Communication

Data analysis

MS Office

ERP systems

Education

Bachelor's degree in Business/Engineering/Supply Chain/Operations

Tools

ERP systems

JD Edwards

Job description

IDEX Corporation’s Advanced Thin Films unit in the U.S. seeks an Inside Sales Manager to lead the site’s Inside Sales team, oversee customer support, quotations, quote-to-cash, forecasting, and cross-functional coordination.

This role partners with the Commercial team to improve workflow, data integrity, and customer satisfaction across orders. You will drive performance, coach staff, streamline order processing, and ensure timely quote and order execution while supporting domestic and