Inside Sales Manager - Customer Success & Global Quotations

ELANTAS North America, LLC; City of Schenectady (NY); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

ELANTAS North America, LLC seeks a Manager, Customer Service & Inside Sales to lead the Schenectady team and oversee order processing and customer-facing activities for domestic and international customers.

You will coach team members, develop procedures, and collaborate with Production, Shipping, Finance, Quality, and Sales to ensure seamless operations and reliable data-driven reporting.

Formación

• Bachelor of Science in Business Administration, Marketing, or Communications preferred.
• SAP experience preferred.
• CFR 49 / IATA / IMDG certification or ability to obtain within twelve months.
• Previous export experience a plus.
• Proficiency in Word and Excel; familiarity with manufacturing software preferred.

Responsabilidades

• Leads and manages a local team based out of Schenectady, NY site supporting order processing and other customer-facing activities.
• Coaches and develops department staff; maintains department procedures.
• Coordinates with external customers and internal functions (Production, Shipping, Finance, Quality, external Sales).
• Acts as key user of internal systems, especially SAP.
• Generates reports and presents data to internal stakeholders.
• Supports other local and regional teams as required.

Conocimientos

Communication skills

Multitasking

Typing / data entry

Organizational skills

Educación

BS in Business Administration / Marketing / Communications

Herramientas

SAP

MS Word

MS Excel

Manufacturing software

Descripción del empleo

ELANTAS North America, LLC seeks a Manager, Customer Service & Inside Sales to lead the Schenectady team and oversee order processing and customer-facing activities for domestic and international customers.

You will coach team members, develop procedures, and collaborate with Production, Shipping, Finance, Quality, and Sales to ensure seamless operations and reliable data-driven reporting.