Customer Sales & Order Support Specialist

Insight Global; Bernardsville (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global in New Jersey is seeking a motivated Customer Sales Administrator to support existing customer accounts and assist the sales team with day-to-day customer communication, order management, quoting, and administrative coordination. This role serves as a key hub between customers, sales, and internal departments.

The ideal candidate communicates well, stays organized across multiple priorities, and follows up with customers to keep quotes and orders moving forward.

Qualifications

• Previous experience in customer service, customer support, sales administration, account support, administrative support, or a similar customer-facing position.

Responsibilities

• Serve as a point of contact for existing customers and provide timely, professional support.
• Conduct outbound customer follow-up regarding open quotes, orders, samples, lead times, and other account needs.
• Respond to inbound customer inquiries and route or resolve requests appropriately.
• Enter, prepare, and follow up on customer quotes.
• Coordinate the preparation and shipment of product samples.
• Communicate product and order lead times to customers.
• Track open customer orders and help determine when orders may need to be expedited or delayed.
• Participate in monthly customer/account calls and assist with ongoing follow-up.
• Maintain organized records and spreadsheets related to customers, orders, quotes, and sales activity.
• Coordinate with sales and other internal departments to ensure customer needs are addressed efficiently.
• Assist with trade-show preparation and post-event follow-up, including customer or prospect outreach.
• Potentially identify new leads and support business-development initiatives as familiarity with the business grows.
• Provide general administrative and organizational support to the sales team.

Skills

Customer service

Customer support

Sales administration

Account support

Administrative support

Phone and email communication

Tools

Microsoft Office

Job description

Insight Global in New Jersey is seeking a motivated Customer Sales Administrator to support existing customer accounts and assist the sales team with day-to-day customer communication, order management, quoting, and administrative coordination. This role serves as a key hub between customers, sales, and internal departments.

The ideal candidate communicates well, stays organized across multiple priorities, and follows up with customers to keep quotes and orders moving forward.