Project Manager & Customer Experience Lead

Selux US; Town of Highland (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid holidays

Job summary

Selux Corporation in Highland, NY, is seeking an Inside Sales Project Manager to oversee customer orders from concept to completion. You will coordinate with customers, sales, engineering and production to meet expectations and deliver quotes, orders and submittals with accuracy.

The role requires strong organization, communication, and CRM/ERP experience. The position follows a standard workweek with comprehensive benefits and a focus on customer experience and process improvement.

Qualifications

• Three years customer service or project coordination experience preferred.
• Familiarity with CRM and ERP systems.
• Manufacturing industry experience preferred, but not required.
• Project Management Certification preferred, but not required.

Responsibilities

• Manage the commercial ordering process from initial inquiry through delivery, including responding to RFQs and preparing quotes.
• Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
• Handle incoming inquiries via email and phone, documenting all into our CRM. Noting any complexities for the project very clearly in the CRM to ensure all team members have high level visibility into the project.
• Process orders and submittal packages while maintaining accuracy per company policies and procedures.
• Review and understand specification documents and reflected ceiling plans for all quotations and orders. Request clarification from agency partners where needed.
• Collaborate with wider Selux team to handle technical and logistical issues as needed.
• Help maintain a knowledge base of customer inquiries and product information.
• Brainstorm and help to implement ideas, sales processes, customer experience.

Skills

CRM familiarity

ERP familiarity

Project coordination

Customer service

Tools

CRM software

ERP software

Job description

Selux Corporation in Highland, NY, is seeking an Inside Sales Project Manager to oversee customer orders from concept to completion. You will coordinate with customers, sales, engineering and production to meet expectations and deliver quotes, orders and submittals with accuracy.

The role requires strong organization, communication, and CRM/ERP experience. The position follows a standard workweek with comprehensive benefits and a focus on customer experience and process improvement.