Inside Sales Manager: Customer Service & Export Ops

Altana Pharma Deutschland S.L. (Nycomed Germany Holding GmbH); City of Schenectady (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Altana Pharma Deutschland S.L. (Nycomed Germany Holding GmbH) is seeking a Manager of Customer Service & Inside Sales to lead the Schenectady team handling quotations and sales orders for domestic and international customers.

You will coordinate with internal and external stakeholders while driving process improvements and reporting. The role emphasizes coaching, SAP proficiency, and cross-functional collaboration to ensure effective order processing and customer satisfaction at a key site in

Qualifications

• Bachelor of Science Degree in Business Administration, Marketing, or Communications majors preferred.
• SAP experience preferred.
• Certification: CFR 49 / IATA / IMDG certification or able to obtain within 12 months.
• Previous Export experience a plus.
• Proficiency in word-processing and spreadsheet applications (MS Word & Excel) preferred.

Responsibilities

• Leads and manages local team based out of Schenectady, NY site supporting order processing and other customer-facing activities.
• Responsible for individual coaching and development of team members, including development and maintenance of department-specific procedures.
• Meets and coordinates with external customers as well as internal functions including Production, Shipping, Finance, Quality, external Sales, and others.
• Key user of internal systems, especially SAP.
• Generate reports and present data related to the function to internal stakeholders.
• Support other local and regional teams as required.

Skills

Communication

Telephone presence

Prioritization

Multitasking

Typing

Organizational skills

Education

Bachelor of Science in Business Administration

Tools

SAP experience

Job description

Altana Pharma Deutschland S.L. (Nycomed Germany Holding GmbH) is seeking a Manager of Customer Service & Inside Sales to lead the Schenectady team handling quotations and sales orders for domestic and international customers.

You will coordinate with internal and external stakeholders while driving process improvements and reporting. The role emphasizes coaching, SAP proficiency, and cross-functional collaboration to ensure effective order processing and customer satisfaction at a key site in