Inside Sales & Logistics Coordinator — Customer Support

Quick USA Inc.; Addison (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

Quick USA Inc. is seeking an Inside Sales / Customer Service Representative to support sales activities in Addison, Illinois. You will handle inquiries, prepare quotations, and coordinate with customers, vendors, and overseas offices to ensure smooth logistics and invoicing processes.

The role requires 2–3 years of related experience, an Associate’s degree, and strong English communication. Typical hours are Mon–Fri, 8:00 AM–5:00 PM, with salary in the $24–$28 per hour range.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 2–3 years of experience in a similar position.
• Strong English communication skills, both written and verbal.
• Proficiency in Windows and Microsoft Office.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to build and maintain professional relationships with customers and vendors.

Responsibilities

• Support sales staff and maintain customer accounts and SOPs.
• Handle customer and business inquiries by phone and email.
• Prepare quotations for customers and provide rates to other branches and overseas offices.
• Assist with bookings, documentation, customs clearance, delivery, and warehouse coordination.
• Monitor shipment status and coordinate with customers and vendors.
• Investigate and resolve customer issues.
• Coordinate with internal teams, overseas offices, and agents to ensure smooth operations.
• Assist with invoicing and account-related administrative tasks; support credit checks and terms for new customers.
• Attend sales meetings and occasionally visit customers.

Skills

Customer service

Communication

Organization

Problem-solving

English proficiency

Relationship building

Education

Associate's degree

Tools

Windows

Microsoft Office

Job description

Quick USA Inc. is seeking an Inside Sales / Customer Service Representative to support sales activities in Addison, Illinois. You will handle inquiries, prepare quotations, and coordinate with customers, vendors, and overseas offices to ensure smooth logistics and invoicing processes.

The role requires 2–3 years of related experience, an Associate’s degree, and strong English communication. Typical hours are Mon–Fri, 8:00 AM–5:00 PM, with salary in the $24–$28 per hour range.