Inside Sales Leader: Revenue Growth & Team Coach

Clearwave Fiber LLC

Virginia Beach (VA)

On-site

USD 70,000 - 110,000

Full time

8 days ago

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Job summary

Clearwave Fiber LLC in Virginia Beach is seeking a Supervisor, Inside Sales to lead a hands-on inside sales team and drive revenue growth, customer retention, and exceptional experiences across inbound, outbound, chat and email channels.

The ideal candidate brings proven leadership, coaches others, analyzes KPIs, and partners with cross-functional teams to optimize processes, staffing, and performance while maintaining service quality and drive to exceed targets.

Qualifications

Bachelor's degree in Business Administration, Management, or a related field or equivalent combination of education and relevant work experience.
Minimum of two years of leadership experience in an inside sales, call center, customer retention, or related sales environment.
Demonstrated ability to lead, coach, motivate, and performance‑manage a team to achieve measurable sales and customer experience goals.
Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.
Ability to travel between office locations, call centers, and vendor sites as business needs require.
Experience with CRM platforms, call center technology, workforce management tools, and sales performance reporting systems.
Experience developing and implementing sales training, coaching programs, and performance improvement initiatives.
Knowledge of call center budgeting, workforce planning, and operational efficiency strategies.
Experience supporting multiple locations or outsourced vendor operations.

Responsibilities

Lead, motivate, and develop inside sales associates to consistently achieve or exceed sales, revenue, retention, and customer experience goals.
Take Ownership of team performance by monitoring key performance indicators (KPIs), identifying trends, and implementing actionable strategies to improve results.
Ensure consistent adherence to established sales and retention processes across inbound calls, chat, and email interactions.
Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with company standards and service expectations.
Bring Intensity to daily operations by proactively addressing performance gaps, removing obstacles, and driving continuous improvement.
Manage associate schedules, attendance, overtime, and paid time off to maintain appropriate staffing levels and operational efficiency.
Partner with management to forecast staffing needs and ensure adequate coverage to meet business demands.
Conduct regular one‑on‑one meetings, performance reviews, and coaching sessions to recognize achievements, address development opportunities, and establish clear performance expectations.
Provide ongoing coaching, sales training, role‑playing exercises, and real‑time feedback to strengthen sales techniques, customer engagement, and retention skills.
Develop and execute individual performance improvement plans when necessary, ensuring associates have the tools, guidance, and support needed to succeed.
Support the recruitment, onboarding, and training of new associates to promote a positive employee experience and accelerate productivity.
Create Impact by ensuring every customer interaction reflects our commitment to exceptional service, meaningful solutions, and long‑term customer relationships.
Partner with internal departments to resolve customer concerns, streamline processes, and support a seamless customer experience.
Serve as a resource for escalated customer situations, providing guidance and solutions that balance customer satisfaction with business objectives.
Identify opportunities to improve sales processes, workflows, and customer engagement strategies.
Maintain confidentiality and exercise sound judgment when handling sensitive customer, employee, and company information.
Perform other duties and special projects as assigned.