Inside Sales Growth Leader & Coach

Clearwave Fiber LLC; Virginia; On-site; USD 70,000 - 100,000; Full time

Job summary

Clearwave Fiber LLC is seeking an Inside Sales Supervisor in Virginia to lead a high-performing team across calls, chat, and email. You will drive revenue growth, improve retention, and deliver best-in-class customer experiences while modeling ownership and collaboration.

The role emphasizes coaching, KPI analysis, staffing management, and cross-location partnerships to ensure consistent execution of sales strategies and exceptional service outcomes.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least two years of leadership experience in inside sales or related environment.
• Proven ability to coach, motivate, and manage performance to achieve sales and CX goals.
• Strong knowledge of sales processes, retention strategies, and call center operations.
• Experience with analytics of KPIs and performance data to drive improvements.
• MS Office and CRM/tools proficiency; travel between locations.

Responsibilities

• Lead, motivate, and develop inside sales associates to achieve goals.
• Monitor KPIs, trends, and implement strategies to improve results.
• Ensure adherence to sales and retention processes across channels.
• Monitor activity, conversion, and retention performance; adjust strategies.
• Evaluate customer interactions for quality and standards compliance.
• Address performance gaps and drive continuous improvement.
• Manage schedules, attendance, overtime, and PTO; maintain staffing.
• Forecast staffing needs and ensure adequate coverage.
• Conduct regular one-on-one meetings and performance reviews.
• Provide coaching, training, role‑playing, and real-time feedback.
• Develop performance improvement plans when needed.
• Support recruitment, onboarding, and training of new associates.

Skills

Leadership experience

Coaching and performance management

Communication and collaboration

CRM platforms knowledge

Data analysis / KPIs

Travel readiness

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

CRM platforms

Workforce management tools

Job description

Clearwave Fiber LLC is seeking an Inside Sales Supervisor in Virginia to lead a high-performing team across calls, chat, and email. You will drive revenue growth, improve retention, and deliver best-in-class customer experiences while modeling ownership and collaboration.

The role emphasizes coaching, KPI analysis, staffing management, and cross-location partnerships to ensure consistent execution of sales strategies and exceptional service outcomes.