Inside Sales Leader — Growth & Coaching

Clearwave Fiber LLC; Guin (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound calls, outbound calls, chat, and email. You will coach associates, monitor KPIs, and drive revenue growth while delivering exceptional customer experiences.

In this role you will own daily operations, schedule staffing, conduct performance reviews, and implement training programs to raise retention and close rates. Travel between sites may be required in this fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of two years of leadership experience in an inside sales, call center, customer retention, or related sales environment.
• Demonstrated ability to lead, coach, motivate, and performance‑manage a team to achieve measurable sales and customer experience goals.
• Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
• Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.

Responsibilities

• Lead, motivate, and develop inside sales associates to consistently achieve or exceed sales, revenue, retention, and customer experience goals.
• Take Ownership of team performance by monitoring key performance indicators (KPIs), identifying trends, and implementing actionable strategies to improve results.
• Ensure consistent adherence to established sales and retention processes across inbound calls, chat, and email interactions.
• Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
• Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with company standards and service expectations.
• Bring Intensity to daily operations by proactively addressing performance gaps, removing obstacles, and driving continuous improvement.
• Manage associate schedules, attendance, overtime, and paid time off to maintain appropriate staffing levels and operational efficiency.
• Partner with management to forecast staffing needs and ensure adequate coverage to meet business demands.
• Conduct regular one‑on‑one meetings, performance reviews, and coaching sessions to recognize achievements, address development opportunities, and establish clear performance expectations.
• Provide ongoing coaching, sales training, role‑playing exercises, and real‑time feedback to strengthen sales techniques, customer engagement, and retention skills.
• Develop and execute individual performance improvement plans when necessary, ensuring associates have the tools, guidance, and support needed to succeed.
• Support the recruitment, onboarding, and training of new associates to promote a positive employee experience and accelerate productivity.

Skills

Leadership

Coaching

Performance management

KPIs

CRM systems

Call center operations

Microsoft Excel

Time management

Education

Bachelor's degree in Business

Tools

CRM platforms

Workforce management tools

Call center technology

Sales performance reporting systems

Job description

Clearwave Fiber LLC is seeking a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound calls, outbound calls, chat, and email. You will coach associates, monitor KPIs, and drive revenue growth while delivering exceptional customer experiences.

In this role you will own daily operations, schedule staffing, conduct performance reviews, and implement training programs to raise retention and close rates. Travel between sites may be required in this fast-paced environment.