Inside Sales Leader: High-Impact Team Coach & Growth

Clearwave Fiber LLC; Georgia; Sur place; USD 60 000 - 100 000; Plein temps

Résumé du poste

Clearwave Fiber LLC in the United States seeks a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound, outbound, chat and email. You will drive revenue growth, improve customer retention, and elevate the customer experience by coaching associates, monitoring KPIs, and executing sales strategies.

You’ll partner with cross-functional teams to optimize processes and deliver best-in-class results.

Qualifications

• Bachelor's degree or equivalent work experience in related field.
• 2+ years of leadership in inside sales or call center.
• Experience leading teams to meet sales and customer experience goals.
• Strong knowledge of sales processes and CRM usage.
• Experience with KPI tracking and performance improvement.

Responsabilités

• Lead, motivate, and develop inside sales associates to consistently achieve or exceed sales, revenue, retention, and customer experience goals.
• Take Ownership of team performance by monitoring KPIs, identifying trends, and implementing actionable strategies to improve results.
• Ensure consistent adherence to established sales and retention processes across inbound calls, chat, and email interactions.
• Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
• Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with company standards and service expectations.
• Bring Intensity to daily operations by proactively addressing performance gaps, removing obstacles, and driving continuous improvement.
• Manage associate schedules, attendance, overtime, and paid time off to maintain appropriate staffing levels and operational efficiency.
• Partner with management to forecast staffing needs and ensure adequate coverage to meet business demands.
• Conduct regular one‑on‑one meetings, performance reviews, and coaching sessions to recognize achievements, address development opportunities, and establish clear performance expectations.
• Provide ongoing coaching, sales training, role‑playing exercises, and real‑time feedback to strengthen sales techniques, customer engagement, and retention skills.
• Develop and execute individual performance improvement plans when necessary, ensuring associates have the tools, guidance, and support needed to succeed.
• Support the recruitment, onboarding, and training of new associates to promote a positive employee experience and accelerate productivity.

Connaissances

Leadership

Coaching

Performance management

KPIs & metrics

Sales strategy execution

Cross-functional collaboration

Microsoft Office (Excel, PowerPoint)

Formation

Bachelor's degree in Business Administration, Management, or related field

Equivalent combination of education and relevant work experience

Outils

CRM platforms

Call center technology

Workforce management tools

Sales performance reporting systems

Description du poste

Clearwave Fiber LLC in the United States seeks a hands-on Supervisor, Inside Sales to lead a high-performing team across inbound, outbound, chat and email. You will drive revenue growth, improve customer retention, and elevate the customer experience by coaching associates, monitoring KPIs, and executing sales strategies.

You’ll partner with cross-functional teams to optimize processes and deliver best-in-class results.