Inside Sales - Instruments

John H Carter Company / ControlWorx; Metairie (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

John H Carter Company / ControlWorx in Metairie, LA seeks an Inside Sales & Job Scheduling professional. You will handle heavy workload via calls, faxes, and emails, coordinating with technicians and supporting sales initiatives while maintaining our commitment standards.

The role requires at least 2+ years in Inside Sales and Scheduling, with a background in instrumentation and measurement products preferred. Equal opportunity employer; know-your-rights information provided.

Qualifications

• Inside Sales experience in an industrial service environment.
• Scheduling experience handling quotes and orders.
• Knowledge of instrumentation and measurement products helpful.

Responsibilities

• Receive calls, faxes and emails from customers and respond promptly.
• Coordinate scheduling with technicians and align with availability.
• Support accounting with invoices, returns and customer account information.
• Assist Sales in instrumentation initiatives when needed.
• Maintain Total Customer Commitment standards.
• Build relationships with customers and colleagues.
• Complete quotes, order entry and purchase orders on time.
• Participate in after-hours/on-call rotation as required.

Skills

Inside Sales

Job Scheduling

Industrial Equipment

Instrumentation & Measurement

Education

High School diploma or better

Technical/Other Training in Engineering Technology

Job description

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
  • Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders within the customers time requirements.
• Always build and cultivate solid relationships

Qualifications

Education

Required

High School or better.

Preferred

Technical/Other Training or better in Engineering Technology or related field.

Experience

Required

2 years:

Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Instrumentation & Measurement products.

Preferred

In the absence of a specific instrumentation products and service background, experience with other industrial equipment and services sold into the markets we serve, will be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.