Inside Sales Executive/Customer Support

The Adecco Group; City of Rochester (NY); Hybrid; USD 38,500 - 50,000; Full time

Job summary

A leading staffing firm is seeking an Inside Sales Executive to support customers in the Rochester, NY area. This hybrid role involves managing customer service activities such as order processing, quoting, and inventory coordination. The ideal candidate has 3+ years in customer service, strong communication skills, and is detail-oriented. Competitive salary range of $38,500 to $50,000 annually based on experience.

Qualifications

• Minimum 3 years of experience in a customer service or inside sales role.
• Exceptional customer service and problem-solving abilities.
• Detail-oriented and comfortable in a fast-paced environment.

Responsibilities

• Process customer and vendor transactions efficiently.
• Investigate and resolve customer invoicing issues.
• Maintain accurate customer profiles.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving abilities

Detail-oriented

Adaptability

Tools

Epicor P21

Job description

Overview

We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.

Location

Hybrid – Work from Home & Rochester, NY Office

Base pay range

$38,500.00/yr - $50,000.00/yr

Key Responsibilities

• Process customer and vendor transactions efficiently, including orders, quotes, and returns
• Investigate and resolve customer invoicing issues
• Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
• Communicate product demand changes to the Purchasing team
• Reconcile customer performance metrics with internal reports
• Support and manage customer-dedicated inventory programs
• Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
• Participate in key account meetings and vendor-related training as needed
• Serve as a first point of contact for overflow inbound calls, routing appropriately
• Perform various customer service and administrative support tasks
• Present a professional and helpful image to customers, vendors, and internal teams
• Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
• Collaborate with internal teams to meet service goals and manage time effectively

Required Qualifications

• Minimum 3 years of experience in a customer service or inside sales role
• Strong verbal and written communication skills
• Exceptional customer service and problem-solving abilities
• Detail-oriented and comfortable in a fast-paced environment
• Proficient in basic math (rate, ratio, etc.) and data entry
• Able to manage multiple priorities and adapt to shifting demands
• Team-oriented and comfortable working across departments
• Professional, organized, and dependable

Preferred Qualifications

• Experience with Epicor P21 or similar ERP systems
• Familiarity with logistics, shipping, and warehouse operations
• Background in wholesale distribution or product-based industries

How to Apply

For immediate consideration please send a copy of your updated resume to our recruiter Kristi at [e-mail]. Please note that only qualified candidates will be contacted.