Customer Service Representative - 10:30am-7:00pm CST

Statlab; McKinney (TX); Hybrid; USD 20,000 - 28,000; Full time

Job summary

Statlab in McKinney, TX is seeking a Customer Service Representative to support sales and customers during the 10:30am-7:00pm CST shift. You will enter sales orders, set up new clients, handle exceptions, and assist sales reps while upholding company values.

The role requires at least 2 years of customer service experience and familiarity with ERP systems such as Epicor; a high school diploma or higher is required. This is an on-site position with a focus on accuracy and teamwork.

Qualifications

• 2 years of experience in relationship-building customer service environment.
• Experience with ERP systems such as Epicor.

Responsibilities

• Keys in sales orders daily with no more than 2 errors per month.
• Sets up new clients as needed.
• Handles exception calls as needed.
• Provides support for sales reps as needed.
• Performs in a manner consistent with company core values and safety guidelines.

Skills

Detail Oriented

Team Player

Dedicated

Education

High School or better.

Tools

Epicor ERP

Job description

Customer Service Representative - 10:30am-7:00pm CST

1. Customer Service
(1) Keys in sales orders daily with no more than 2 errors per month
(2) Sets up new clients as needed
(3) Handles exception calls as needed
(4) Provides support for sales reps as needed
2. Standing Orders
(1) Sets up initial standing order for customer, as needed
(2) Maintains standing orders, including holds, releases, and additions
(3) Errors counted against metric stated in 1.1
3. Exception Processing
(1) Processes exceptions into the Case module as needed
(2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
items all as required per exception
4. Freight Claims
(1) Processes freight claims as needed
(2) Processes disputes and pursues payment from the carrier
(3) Files claim paperwork
5. Performs in a manner consistent with company Core Values and Purpose.
6. Attends all scheduled meetings, missing no more than 10% annually.
7. Clocks in and out for work and lunch with no more than 1 error per month.
8. Provides excellent customer service.
9. Follows all OSHA and other safety guidelines.
10. Actively demonstrates teamwork at all times.
11. Manages any stress on the job, including but not limited to meeting deadlines.
12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
during the prior 12-month period.
13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.

The starting pay for this position is $17.45

Qualifications

Behaviors

Preferred

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Self-Starter

: Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Required

2 years:

: At least 2 years’ experience in relationship-building customer service environment for a tangible

Preferred

1 year:

: Experience with ERP systems such as Epicor

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.