Inside Sales Representative

Black Label Services Inc; Fort Collins (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Black Label Services Inc. seeks an Industrial Inside Sales/Purchasing support role to enter quotes and orders, assist customers in person and by phone, and coordinate order fulfillment. The position emphasizes strong customer service, organization, and ERP system proficiency.

Responsibilities include maintaining accurate transactions, updating vendor data, and supporting inventory processes in a fast-paced environment. Prior automation experience is a plus; Monday–Friday with overtime as needed.

Qualifications

• Industrial inside sales or purchasing experience (preferred).
• Experience with industrial automation and electrical equipment (desired).
• Familiarity with Epicor P21 software (a plus).

Responsibilities

• Enter quotes, sales, service, and purchase orders into the ERP system.
• Serve customers in person and over the phone to grow sales.
• Coordinate, fulfill, and follow up on customer orders.
• Build and maintain relationships with teammates, customers, and vendors.
• Assist walk-in customers to identify products and solutions.

Skills

Attention to detail

Excel & Outlook

Customer service

Technical aptitude

Communication skills

Lifting capability

English proficiency

Tools

Epicor P21

ERP system

Job description

Description

POSITION SUMMARY

This role will assist new and current oil and gas automation customers, outside sales team and purchasing manager though creating orders and updating the internal ERP system. This role assists the Outside Sales and Purchasing departments fulfill customer requirements by creating quotes and orders in the computer system. This role requires strong customer service, organizational, analytical, and computer skills.

ROLE AND RESPONSIBILITIES

• Enter quotes, sales, service, and purchase orders into company ERP system.
• Serve customers in person and over the phone to help grow sales.
• Coordinate, fulfill, and follow up on customer orders.
• Build and maintain lasting relationships with teammates, customers, and vendors.
• Assist walk-in customers to identify the appropriate products and solutions for their requirements.
• Communicate with vendors to expedite and follow up with customer needs.
• Create new part numbers in the company database.
• Maintain accuracy of computer system transactions and records.
• Update vendor delivery dates to accurately reflect changes and ensure reliable system data.
• Effectively use inventory software to retrieve stock status, customer, and order information.
• Process customer returns ensuring inventory and accounting accuracy.
• Other duties such as assisting with quarterly inventory counts will be assigned.

Requirements

ROLE AND RESPONSIBILITIES

COMPETENCIES

• Strong attention to detail at all times
• Proficient in Microsoft Office (especially Excel and Outlook)
• Customer-service orientation: maintains a helpful, friendly attitude under stress
• Technical aptitude and willingness to learn mechanical and electrical product concepts
• Professional-level mathematical, verbal, and written communication skills
• Ability to lift up to 50 pounds
• Fluent in reading, writing, and speaking English

EDUCATION, CERTIFICATIONS, EXPERIENCE

• Industrial inside sales and/or purchasing experience (preferred)
• Experience with industrial automation and electrical equipment (desired)
• Familiarity with Epicor P21 software (a plus)

WORK ENVIRONMENT

• Work in a fast-paced environment
• Provide solutions for opportunities of improvement
• Willing to get into the details to find issues
• Team-oriented
• Position is standard Monday-Friday week with overtime as needed to complete duties and projects