Inside Sales Representative - Forberg Smith

The Kendall Group, Inc.; Bridgeville (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

The Kendall Group, Inc. seeks an Inside Sales Representative to join the Forberg Smith Sales team in Bridgeville, PA. This role focuses on maintaining customer relationships, processing orders, and providing excellent service.

Successful candidates will have at least 1 year of customer service experience, strong organizational skills, and proficiency in Microsoft Office. The position also offers a collaborative environment and opportunities to grow within the company.

Qualifications

• 1 year customer service experience required.
• Highly organized and detail-oriented; ability to multi-task.
• Ability to work well cross-functionally and provide excellent service.

Responsibilities

• Process telephone orders and quotes for internal and external customers.
• Maintain and grow customer sales and gross profits.
• Resolve customer complaints and issues effectively.

Skills

Customer service experience

Strong interpersonal communications

Problem solving

Organizational skills

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Role Summary: Reporting to the Location Manager, the Inside Sales Representative is a key member of the Forberg Smith Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting and processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

Responsibilities

• Process telephone orders and quotes, respond to incoming calls, and e‑mail messages from internal and external customers in a prompt manner
• Maintain and grow customer sales and gross profits to meet Company growth objectives
• Enter orders into Eclipse and Salesforce business system and document all transactions in accordance with Company quality system and procedures
• Use Company and vendor resources to provide excellent customer service
• Initiate workable solutions for customer issues and ensure effective and long‑term problem resolution
• Procure non‑stock product to meet customer requirements following established policies and procedures
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Keep outside sales and management informed of relevant open quotes and/or customer issues
• Advise management of competitive products and prices
• Maintain a positive, empathetic, and professional attitude toward customers
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Perform other duties and projects as assigned

Competencies You Possess

• Service Excellence
• Results
• Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and Collaboration
• Priority Setting

What You’ll Need

• Work Experience: 1 year customer service experience
• Education: Associate’s degree or equivalent combination of skills and experience
• Computer Skills: Proficiency in Microsoft Office
• Organization Skills: Highly organized and detail‑oriented; ability to multi‑task and shift priorities as needed; ability to work in a fast‑paced, continuously evolving environment
• Cross‑functional Skills: Ability to work well cross‑functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk and hear. Ability to sit for 8 hours a day. Physical Environment: Normal office environment.

Qualifications We Prefer but Don’t Require

• Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment.
• Experience interfacing or supporting a direct sales force.
• Education: Bachelor's or technical degree.
• Analytics/Computer Skills: Salesforce or Epicor / Solar Eclipse.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.