Epicor Operations Consultant

ComTec Solutions, LLC.; City of Rochester (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

ComTec Solutions, LLC. seeks a capable ERP Consultant to join the Enterprise Systems Group in Rochester. You will deliver multiple software implementations from kickoff to Go-Live, on time and within scope, while providing ongoing client support.

You will act as trusted advisor for system configuration, collaborate with clients to define needs, identify gaps, and drive solution design and successful deployment across manufacturing environments.

Qualifications

• Bachelor level degree or equivalent work experience.
• Minimum 5 years’ experience in a manufacturing environment with ERP exposure.
• Proven success in ERP software project implementation and deployment across multi-business verticals.
• Understanding of Manufacturing Operations.

Responsibilities

• Be the trusted advisor to clients on system configuration and implementation.
• Communicate with customers to determine needs and contribute solution design.
• Identify gaps between current state and desired functionality in future state.
• Manage project issues and coordinate activities to resolve them timely.
• Assist with generating quote specifications and proposals.
• Adhere to project timelines and SLA goals.
• Provide on-site training and client support as needed.

Skills

Communication skills

Multitasking

Client-facing

Problem solving

Team collaboration

Education

Bachelor degree or equivalent

Tools

Infor Visual

Syteline

Epicor

Great Plains

IQMS (DELMIAWorks)

Job description

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

• Dedicated to our Employees
• Passionate about the Customer
• Do the Right Thing
• Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

DIRECT REPORTS:

None

ESSENTIAL FUNCTIONS:

• Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
• Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
• Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
• Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
• Assist with generating quote specifications and proposal generation
• Ability to adhere to project timelines and meet Service Level Agreement goals
• Provide support for clients in a help desk capacity and assist in troubleshooting application questions
• Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

Requirements

TECHNICAL SKILLS:

• High level (Intermediate) of proficiency in MS Office and SharePoint
• Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.

SOFT SKILLS & ABILITIES:

• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energy, enthusiasm and results-oriented
• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Bachelor level degree or equivalent work experience
• Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
• Understanding of Manufacturing Operations
• Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle

LOCATION

We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.