Inside Sales & Dispatch Specialist — Customer Care

BRIGHAM HEATING AND COOLING INC; Utah; On-site; USD 36,000 - 60,000; Full time

Job summary

Brigham Heating and Cooling in Utah is hiring an Inside Sales Representative / CCR / Dispatcher to support daily operations and be the first point of contact for customers and field staff.

The role involves answering phones, booking calls, dispatching technicians, creating reports, and solving issues to ensure excellent service.

Ideal candidates bring strong communication, computer skills, CRM experience, and a cheerful, team-oriented attitude; background checks apply.

Qualifications

• Minimum High School Diploma or equivalent.
• Associate degree preferred but not required.
• Experience with CRM systems.
• Familiarity with Microsoft Excel and Google apps.

Responsibilities

• Serve as primary point of contact for field staff, customers and management.
• Answer phones, gather customer information, book calls, and address concerns.
• Develop and manage reports and efficiently schedule and dispatch technicians.
• Think critically to dispatch the best-fit technician for each call.
• Assist clients with questions on uncommitted work and outreach.

Skills

Customer service

Typing

Interpersonal communication

English composition

Multitasking

Attention to detail

Self-motivation

Team player

Problem solving

Independent

Education

High School Diploma or equivalent

Associate degree preferred

Tools

CRM software

Microsoft Excel

Google Workspace

Microsoft Word

Job description

Brigham Heating and Cooling in Utah is hiring an Inside Sales Representative / CCR / Dispatcher to support daily operations and be the first point of contact for customers and field staff.

The role involves answering phones, booking calls, dispatching technicians, creating reports, and solving issues to ensure excellent service.

Ideal candidates bring strong communication, computer skills, CRM experience, and a cheerful, team-oriented attitude; background checks apply.