Live Dispatch & Customer Support Specialist

Ninja Heating and Air; Lehi (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

Ninja Heating and Air in Lehi, Utah, is looking for a high-level Dispatch / CSR Specialist to control scheduling and support technicians. This role requires strong customer service and communication skills, along with the ability to multitask in a fast-paced environment.

Ideal candidates will have experience with ServiceTitan and must be available for evening and weekend shifts. Join a team focused on customer experience and professionalism.

Qualifications

• Strong customer service skills.
• Able to work evenings and weekends.
• Dispatch and/or CSR experience preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Manage customer communication professionally.
• Fill schedule gaps proactively.
• Support technicians throughout the day.
• Maintain accurate customer notes in ServiceTitan.

Skills

Customer service skills

Communication skills

Organization

Multitasking in a fast-paced environment

Computer proficiency

Education

High school diploma or equivalent

Tools

ServiceTitan

Slack

Google Workspace

Job description

Ninja Heating and Air in Lehi, Utah, is looking for a high-level Dispatch / CSR Specialist to control scheduling and support technicians. This role requires strong customer service and communication skills, along with the ability to multitask in a fast-paced environment.

Ideal candidates will have experience with ServiceTitan and must be available for evening and weekend shifts. Join a team focused on customer experience and professionalism.