Inside Sales & Customer Support Specialist

ZOOK Enterprises, LLC; Kentucky; On-site; USD 40,000 - 55,000; Full time

Job summary

ZOOK Enterprises, LLC is seeking a Customer Service Representative in the Sales department. This role reports to the Inside Sales Manager-Americas and is based on site in Chagrin Falls, OH.

You will be a liaison between the ZOOK Sales team and customers, developing quotations and processing sales orders to meet customer needs. The position requires 3–5 years in customer service or inside sales, strong ERP and MS Office skills, and excellent problem-solving and time management.

Qualifications

• 3–5 years of customer service and/or inside sales experience.
• Proficiency in Microsoft Office and ERP systems.
• High School Diploma or GED; Bachelor's preferred.
• Strong problem-solving and time-management skills.
• Industrial or instrumentation background a plus.

Responsibilities

• Process new sales orders to deliver customer requirements.
• Prepare quotes with price and delivery.
• Open and maintain customer accounts.
• Recommend products or services to meet customer needs.
• Support the sales team with quotes, pricing, lead times, and order processing.
• Coordinate expedite requests with Operations and keeps customers and Sales informed of order status.
• Collaborates with other departments as needed to meet special requirements.
• Handle customer calls and electronic inquiries for assigned products.
• Maintain records of customer requests and interactions.
• Respond to product or service problems by understanding customer concerns, investigating causes, recommending solutions, and following up to ensure effective resolution.
• Performs other duties as assigned.

Skills

Customer service

Inside sales

ERP systems

MS Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

ERP systems

Microsoft Office

Job description

ZOOK Enterprises, LLC is seeking a Customer Service Representative in the Sales department. This role reports to the Inside Sales Manager-Americas and is based on site in Chagrin Falls, OH.

You will be a liaison between the ZOOK Sales team and customers, developing quotations and processing sales orders to meet customer needs. The position requires 3–5 years in customer service or inside sales, strong ERP and MS Office skills, and excellent problem-solving and time management.