Inside Sales & Customer Support Specialist

Cornerstone Building Brands; Fontana (CA); Vor Ort; USD 37.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical benefits starting day 1

Dental benefits starting day 1

Vision benefits starting day 1

401k with company match

PTO

Zusammenfassung

Cornerstone Building Brands is seeking a Customer Service Representative in Fontana, CA to support internal and external customers. The CSR will manage order entry, invoicing, dispute resolution, pricing quotes for small projects, and coordination with shipping and sales teams.

The role requires a high school diploma, prior customer service or inside sales experience, and proficiency with Outlook/Excel/Word. Knowledge of NetSuite/Oracle is a plus, with a focus on accuracy and timely responses.

Qualifikationen

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle a high volume of customer calls and multi-line phone experience is required
• Excellent communication skills and problem-solving abilities
• Knowledge of computer use and applications
• Experience with Microsoft Outlook, Excel, and Word required
• Knowledge of NetSuite or Oracle operating system preferred
• Construction and/or manufacturing knowledge strongly desired
• Knowledge of Metal Roofing or Roofing in general is preferred
• Must be detail oriented and able multi-task in a fast-paced environment

Aufgaben

• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Jobbeschreibung

Cornerstone Building Brands is seeking a Customer Service Representative in Fontana, CA to support internal and external customers. The CSR will manage order entry, invoicing, dispute resolution, pricing quotes for small projects, and coordination with shipping and sales teams.

The role requires a high school diploma, prior customer service or inside sales experience, and proficiency with Outlook/Excel/Word. Knowledge of NetSuite/Oracle is a plus, with a focus on accuracy and timely responses.