Customer Experience Specialist (CSR) – Admin & Product Support

Oldcastle-Infrastructure; Fontana (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Disability insurance

Life insurance

Health insurance

Paid time off

Paid holidays

Job summary

Oldcastle Infrastructure in Fontana, CA is seeking an Administrative Support professional to ensure a strong customer experience by handling inbound calls, qualifying leads, and processing inquiries efficiently.

The role requires a high school diploma, 2+ years experience, and proficiency with Microsoft Office. You will organize records, support operations, and communicate with internal teams to resolve customer concerns while contributing to a reliable, team-focused environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2+ years of related experience.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and ability to handle multiple priorities.

Responsibilities

• Respond to inbound calls and handle inquiries in a courteous manner.
• Perform administrative duties for department processes.
• Maintain timely records and filing systems.
• Support operations by organizing administrative workflows.
• Document customer interactions and update records in the database.
• Collaborate with internal staff to resolve issues and follow up on requests.

Skills

Communication skills

Organizational skills

Independent work

Education

High School Diploma

Tools

Microsoft Office

Job description

Oldcastle Infrastructure in Fontana, CA is seeking an Administrative Support professional to ensure a strong customer experience by handling inbound calls, qualifying leads, and processing inquiries efficiently.

The role requires a high school diploma, 2+ years experience, and proficiency with Microsoft Office. You will organize records, support operations, and communicate with internal teams to resolve customer concerns while contributing to a reliable, team-focused environment.