Inside Sales & Customer Experience Specialist

Fullerton Tool Company; Saginaw (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Fullerton Tool Company is seeking a Customer Service Representative (CSR) for the Inside Sales team. This daytime role focuses on maintaining strong customer relationships, processing orders, providing product information, and supporting quotations while coordinating with sales and internal teams.

You will respond to inquiries, manage communications, and help ensure accurate pricing and documentation. Multitasking and customer-focused service are essential in this office environment.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience in administrative or customer service roles preferred.
• Strong organizational and multitasking abilities with prioritization.
• Excellent written and verbal communication in English.
• English literacy required; bilingual English/Spanish is a plus.

Responsibilities

• Assist customers with inquiries, process purchase orders, and provide product information.
• Resolve issues to ensure customer satisfaction and support sales through quotations.
• Cross-reference competitor products and facilitate communication among customers, sales reps, and internal teams.
• Open and route emails, manage quotations, stock checks, pricing, RMAs, and invoices.
• Respond to visitors via HubSpot Live Chat and generate leads.

Skills

Customer service

Multitasking

Communication

English literacy

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

HubSpot Live Chat

Job description

Fullerton Tool Company is seeking a Customer Service Representative (CSR) for the Inside Sales team. This daytime role focuses on maintaining strong customer relationships, processing orders, providing product information, and supporting quotations while coordinating with sales and internal teams.

You will respond to inquiries, manage communications, and help ensure accurate pricing and documentation. Multitasking and customer-focused service are essential in this office environment.