Inside Sales & Customer Support Specialist

Arrow Electronics, Inc.; Florida; Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics, Inc. seeks a Customer Sales Specialist to provide expert internal and external customer service and sales support to the Inside Sales Team and OSP engagements.

The role emphasizes accuracy, KPI improvement, and seamless coordination with test houses and suppliers in a hybrid work setting. Onboarding begins with 2–3 weeks in the office, followed by a hybrid schedule (3 days in office, 2 remote).

Qualifications

• Provide expert internal and external customer service and sales support to the Inside Sales Team and OSP engagements.
• Assist in maintaining performance expectations to enhance Arrow's position with customers and suppliers.
• Handle complex discrepancies with OSPs and propose solutions to the internal sales team.

Responsibilities

• Provide KPI-focused support, improve on-time delivery, and minimize warehouse quality issues.
• Prepare and manage direct expedites with test houses (OSPs) and backlog reports.
• Support sales with quick, complete follow-up on inquiries from sales, test houses, and end customers.

Skills

Customer service

Sales support

Time management

Office software

Tools

Excel

Oracle

Job description

Arrow Electronics, Inc. seeks a Customer Sales Specialist to provide expert internal and external customer service and sales support to the Inside Sales Team and OSP engagements.

The role emphasizes accuracy, KPI improvement, and seamless coordination with test houses and suppliers in a hybrid work setting. Onboarding begins with 2–3 weeks in the office, followed by a hybrid schedule (3 days in office, 2 remote).