B2B Customer Account Specialist

Composites One LLC; Rock Hill (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Profit sharing

Job summary

Composites One LLC is seeking a Customer Account Representative to serve as the primary point of contact for customers. You will help ensure accurate order entries, resolve non-technical issues, and coordinate communication across departments to meet customer expectations and timelines.

The role emphasizes collaboration with sales, logistics, and pricing teams, leveraging ERP systems and standard operating procedures to maintain pricing integrity and support a positive customer experience.

Qualifications

• Related experience in a business-to-business customer service, account coordination, order management, or distribution center role (non-retail and non-call center) is a plus
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience working in a Windows environment
• High School Diploma or GED equivalent
• Ability to travel up to 10%

Responsibilities

• Supports the order fulfillment process in alignment with Composites One's core values, building and maintaining positive, effective relationships with both external customers and internal Team Members.
• Assist as the primary liaison between customers and internal departments, ensuring clear communication and effective troubleshooting throughout the order fulfillment process.
• Supports the integrity of the pricing process by maintaining accurate, complete, and up-to-date customer pricing information in the ERP system.
• Develops and applies foundational products, quality and process knowledge including adherence to the Quality Management System (QMS) and Standard Operating Procedures (SOP) to develop solutions and support the sales process.

Skills

Customer service

Account coordination

Order management

Distribution center experience

Microsoft Office

Windows environment

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Composites One LLC is seeking a Customer Account Representative to serve as the primary point of contact for customers. You will help ensure accurate order entries, resolve non-technical issues, and coordinate communication across departments to meet customer expectations and timelines.

The role emphasizes collaboration with sales, logistics, and pricing teams, leveraging ERP systems and standard operating procedures to maintain pricing integrity and support a positive customer experience.