Inside Sales & Customer Service Specialist - Western US

Duratrench; Town of Western (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Duratrench, located in the Town of Western, New York, is seeking an Inside Sales and Customer Service Representative. This role focuses on providing comprehensive support to customers in the Western U.S. territory, ensuring project success from inquiry to completion. Candidates must have strong communication skills and experience in sales or customer service.

The ideal applicant is customer-oriented, detail-oriented, and capable of multitasking effectively. Responsibilities include managing customer inquiries, reviewing orders, and coordinating with internal teams. A high school diploma or GED is required, with some college preferred.

Qualifications

• Minimum of 3 years in inside sales, customer service, sales support, or administrative roles.
• Must be authorized to work in the United States and pass a drug screen and background check.
• Ability to read and interpret shop drawings, plans, and purchase orders.

Responsibilities

• Provide professional and responsive support via phone, email, and Microsoft Teams.
• Manage incoming calls efficiently and accurately process customer orders.
• Build and maintain strong relationships with customers and internal teams.

Skills

Strong verbal and written communication skills

Excellent organizational and multitasking abilities

Problem-solving and critical thinking skills

Ability to analyze customer data

Proficient in Microsoft Office

Education

High school diploma or GED required

Some college coursework preferred

Tools

CRM systems

ERP systems

Microsoft Office (Outlook, Teams, Excel)

Job description

Duratrench, located in the Town of Western, New York, is seeking an Inside Sales and Customer Service Representative. This role focuses on providing comprehensive support to customers in the Western U.S. territory, ensuring project success from inquiry to completion. Candidates must have strong communication skills and experience in sales or customer service.

The ideal applicant is customer-oriented, detail-oriented, and capable of multitasking effectively. Responsibilities include managing customer inquiries, reviewing orders, and coordinating with internal teams. A high school diploma or GED is required, with some college preferred.