Customer Service & Inside Sales Specialist

WorkWave Staff; Jamestown (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company matching

Paid time off and holidays

Opportunities for professional development

Job summary

A leading service provider located in Jamestown, NY, is seeking a Customer Service / Inside Sales professional. In this role, you will manage customer inquiries, provide product information, and support sales efforts to achieve targets. Ideal candidates will possess excellent communication skills, a high school diploma, and prior experience in customer service or sales. The position offers a competitive salary and comprehensive benefits, including health insurance and opportunities for professional development.

Qualifications

• High school diploma or equivalent; further education in business or related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Manage customer inquiries via phone, email, and other communication channels.
• Provide detailed product information and assistance to customers, ensuring a high level of satisfaction.
• Support inside sales efforts by identifying customer needs and recommending appropriate products.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to work independently and as part of a team

Education

High school diploma or equivalent

Further education in business or related field

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

A leading service provider located in Jamestown, NY, is seeking a Customer Service / Inside Sales professional. In this role, you will manage customer inquiries, provide product information, and support sales efforts to achieve targets. Ideal candidates will possess excellent communication skills, a high school diploma, and prior experience in customer service or sales. The position offers a competitive salary and comprehensive benefits, including health insurance and opportunities for professional development.