Inside Sales & Customer Service Specialist – Delivery Focus

Davenport Machine, Inc.; North Chili (NY); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Davenport Machine, Inc. in North Chili, NY, is seeking an experienced Inside Sales/Customer Service professional to manage customer orders for Davenport multi-spindle screw machines.

You will enter orders, verify price, revision levels, and delivery dates, and handle online portals to generate and modify orders. You will support production with on-time delivery, participate in internal audits for ISO/AS standards, and grow in a role with training and career advancement opportunities within the

Qualifications

• 5 years related inside sales / customer service experience.
• Experience with internal audits and familiarity with quality standards including IATF 16949-2016, ISO 9001-2015 and AS9100D is required.
• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.

Responsabilités

• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.
• Generate routing sheets for needed part orders.
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Connaissances

Customer service

Order entry

Communication

Problem solving

Team collaboration

Attention to detail

Description du poste

Davenport Machine, Inc. in North Chili, NY, is seeking an experienced Inside Sales/Customer Service professional to manage customer orders for Davenport multi-spindle screw machines.

You will enter orders, verify price, revision levels, and delivery dates, and handle online portals to generate and modify orders. You will support production with on-time delivery, participate in internal audits for ISO/AS standards, and grow in a role with training and career advancement opportunities within the