Inside Sales / Customer Service

Gates Albert, Inc.; North Chili (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) match

Career growth

Drug-free workplace

Job summary

Gates Albert, Inc. is seeking an experienced inside sales professional to manage customer orders supporting production on Davenport multi-spindle screw machines.

You will verify prices, revisions, delivery dates and oversee online portals to generate and modify orders. The role emphasizes achieving on-time delivery, maintaining safety stock and min/max programs, and coordinating with internal audits to ensure compliance with IATF 16949-2016, ISO 9001-2015 and AS9100D.

Qualifications

• 5+ years in inside sales or customer service.
• Experience with order processing and delivery scheduling.
• Familiar with IATF 16949-2016, ISO 9001-2015 and AS9100D.
• Ability to follow company policies and safety rules.

Responsibilities

• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.
• Generate routing sheets for needed part orders.
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program.
• Manage min / max program for high volume parts.
• Manage on time delivery metric for all customers.

Skills

Inside sales

Customer service

Order entry

Online portals

Job description

About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines.

Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.

Essential Functions & Responsibilities:

• Enter incoming orders verifying price, revision level and delivery date
• Manage customer on-line portals to generate and modify orders
• Generate routing sheets for needed part orders
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Minimum Experience: 5 years related inside sales / customer service experience.

Other Requirements:

• Ability to work collaboratively to solve problems relative to area of responsibility.
• Ability to adhere to safety rules, policy and procedures.
• Ability to adhere to employee rules, policy and procedures.

Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.

We operate a drug free workplace and are an equal opportunity employer, including disability/veterans.