Inside Sales & Customer Service Specialist

Gates Albert, Inc.; North Chili (NY); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

401(k) match

Career growth

Drug-free workplace

Résumé du poste

Gates Albert, Inc. is seeking an experienced inside sales professional to manage customer orders supporting production on Davenport multi-spindle screw machines.

You will verify prices, revisions, delivery dates and oversee online portals to generate and modify orders. The role emphasizes achieving on-time delivery, maintaining safety stock and min/max programs, and coordinating with internal audits to ensure compliance with IATF 16949-2016, ISO 9001-2015 and AS9100D.

Qualifications

• 5+ years in inside sales or customer service.
• Experience with order processing and delivery scheduling.
• Familiar with IATF 16949-2016, ISO 9001-2015 and AS9100D.
• Ability to follow company policies and safety rules.

Responsabilités

• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.
• Generate routing sheets for needed part orders.
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program.
• Manage min / max program for high volume parts.
• Manage on time delivery metric for all customers.

Connaissances

Inside sales

Customer service

Order entry

Online portals

Description du poste

Gates Albert, Inc. is seeking an experienced inside sales professional to manage customer orders supporting production on Davenport multi-spindle screw machines.

You will verify prices, revisions, delivery dates and oversee online portals to generate and modify orders. The role emphasizes achieving on-time delivery, maintaining safety stock and min/max programs, and coordinating with internal audits to ensure compliance with IATF 16949-2016, ISO 9001-2015 and AS9100D.