Inside Sales / Customer Service

Davenport Machine, Inc.; North Chili (NY); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Davenport Machine, Inc. in North Chili, NY, is seeking an experienced Inside Sales/Customer Service professional to manage customer orders for Davenport multi-spindle screw machines.

You will enter orders, verify price, revision levels, and delivery dates, and handle online portals to generate and modify orders. You will support production with on-time delivery, participate in internal audits for ISO/AS standards, and grow in a role with training and career advancement opportunities within the

Qualifikationen

• 5 years related inside sales / customer service experience.
• Experience with internal audits and familiarity with quality standards including IATF 16949-2016, ISO 9001-2015 and AS9100D is required.
• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.

Aufgaben

• Enter incoming orders verifying price, revision level and delivery date.
• Manage customer on-line portals to generate and modify orders.
• Generate routing sheets for needed part orders.
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Kenntnisse

Customer service

Order entry

Communication

Problem solving

Team collaboration

Attention to detail

Jobbeschreibung

About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines.

Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.

Essential Functions & Responsibilities:

• Enter incoming orders verifying price, revision level and delivery date
• Manage customer on-line portals to generate and modify orders
• Generate routing sheets for needed part orders
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Minimum Experience: 5 years related inside sales / customer service experience.

Other Requirements:

• Ability to work collaboratively to solve problems relative to area of responsibility.
• Ability to adhere to safety rules, policy and procedures.
• Ability to adhere to employee rules, policy and procedures.

Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.

We operate a drug free workplace and are an equal opportunity employer, including disability/veterans.