Inside Sales & Customer Service Specialist

Genesis Products, Inc.; California; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Genesis Products, Inc. is seeking a motivated Inside Sales/Customer Service representative in California. The role focuses on processing orders, answering client questions, and supporting the Outside Sales team.

Strong written and verbal communication is essential, along with proficiency in ERP systems and Microsoft Office. Candidates should be organized, reliable, able to multi-task, and dedicated to achieving customer metrics and on-time delivery.

Qualifications

• :Proven inside sales experience
• Strong written and verbal skills; professional responses to client needs
• Excellent verbal and written communications; strong listening skills
• People skills, data entry, and customer focus
• Ability to multi-task, prioritize, and manage time
• Proficient with Microsoft Office Word, Excel, and Outlook
• Experience in customer service preferred
• Team player with positive energy and work ethic

Responsibilities

• Fills orders using internal ERP System, communicate expected delivery date, and backorders.
• Understand customer needs and requirements, field customer questions and concerns.
• Support Outside Sales Rep
• Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
• Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
• Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
• All other duties as assigned.

Skills

Inside sales

Written communication

Verbal communication

Multi-tasking

Microsoft Office

Customer service

ERP system

Tools

ERP system

Job description

Genesis Products, Inc. is seeking a motivated Inside Sales/Customer Service representative in California. The role focuses on processing orders, answering client questions, and supporting the Outside Sales team.

Strong written and verbal communication is essential, along with proficiency in ERP systems and Microsoft Office. Candidates should be organized, reliable, able to multi-task, and dedicated to achieving customer metrics and on-time delivery.