Customer Coordinator

Genesis Products, Inc.; California; Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Genesis Products, Inc. is seeking a motivated Inside Sales/Customer Service representative in California. The role focuses on processing orders, answering client questions, and supporting the Outside Sales team.

Strong written and verbal communication is essential, along with proficiency in ERP systems and Microsoft Office. Candidates should be organized, reliable, able to multi-task, and dedicated to achieving customer metrics and on-time delivery.

Qualifikationen

• :Proven inside sales experience
• Strong written and verbal skills; professional responses to client needs
• Excellent verbal and written communications; strong listening skills
• People skills, data entry, and customer focus
• Ability to multi-task, prioritize, and manage time
• Proficient with Microsoft Office Word, Excel, and Outlook
• Experience in customer service preferred
• Team player with positive energy and work ethic

Aufgaben

• Fills orders using internal ERP System, communicate expected delivery date, and backorders.
• Understand customer needs and requirements, field customer questions and concerns.
• Support Outside Sales Rep
• Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
• Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
• Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
• All other duties as assigned.

Kenntnisse

Inside sales

Written communication

Verbal communication

Multi-tasking

Microsoft Office

Customer service

ERP system

Tools

ERP system

Jobbeschreibung

## Description**Description**Genesis Products is seeking a self-motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.**Job Responsibilities*** Fills orders using internal ERP System, communicate expected delivery date, and backorders.* Understand customer needs and requirements, field customer questions and concerns.* Support Outside Sales Rep* Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.* Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.* Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.* All other duties as assigned.## Qualifications**Requirements*** Proven inside sales experience* Strong written and verbal skills in responding to client needs with a positive and professional manner.* Excellent verbal and written communications skills; Excellent listening skills* Possess people skills, data entry skills, and remain customer focused.* Ability to multi-task, prioritize, and manage time effectively* Proficient with Microsoft Office Word, Excel, and Outlook.* Experience in customer service preferred.* This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client-driven business.