Vehicle Inside Sales & Accounts Specialist

Genesis Products LLC; Goshen (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid time off

Wellness clinic

Gym memberships

Sabbatical

Community involvement

Job summary

Genesis Products LLC in Goshen, IN is seeking an Inside Sales Representative for our Vehicle Division to support order entry through delivery and serve as a main contact for customers. This role involves coordinating with Sales, Operations, Materials, Scheduling, Shipping and other teams to keep orders moving and customers informed.

You will build relationships, resolve issues, and have opportunities to visit customers, attend trade shows, and participate in sales activities.

Qualifications

• Previous experience in inside sales, customer service, account coordination, or sales support.
• Strong written and verbal communication with internal teams.
• Highly organized with multiple customers, orders, priorities and deadlines.
• Strong problem-solving and ownership of customer needs.
• Ability to work cross-functionally to obtain information and drive action.
• Attention to detail and data-entry accuracy.
• Proficiency with Microsoft Office, including Outlook and Excel; ERP experience preferred.
• Ability to learn Genesis products, manufacturing processes, and customer applications.
• Proactive, dependable and customer-focused.
• Ability to work independently and in a team in a fast-paced environment.
• Occasional travel for customer visits, trade shows, and events.

Responsibilities

• Enter and maintain customer orders within our ERP system, ensuring order information is complete and accurate.
• Serve as a key point of contact for customers regarding order status, delivery expectations, backorders, product availability, and other account needs.
• Proactively monitor open orders and communicate updates, changes, or potential delays to customers.
• Work closely with Operations, Materials, Scheduling, Shipping, Product, and other internal teams to track orders, verify material availability, and resolve issues.
• Identify potential order or supply concerns and coordinate internally to find solutions and minimize customer impact.
• Support Outside Sales Representatives with day-to-day account needs, customer requests, follow-up, and sales activities.
• Develop strong relationships with new and existing customers and gain an understanding of their business and product needs.
• Respond to customer questions and concerns with a professional, solutions-focused approach and follow issues through resolution.
• Participate in customer visits and meetings, both alongside the sales team and independently as appropriate.
• Represent Genesis at industry trade shows, customer events, and other sales-related activities as needed.
• Maintain accurate customer, order, and account information within company systems.
• Collaborate with the Vehicle team to identify opportunities to improve processes and the overall customer experience.
• Perform other duties as assigned.

Skills

Inside sales

Customer service

ERP systems

Order entry

Account coordination

Tools

ERP software

Microsoft Office

Job description

Genesis Products LLC in Goshen, IN is seeking an Inside Sales Representative for our Vehicle Division to support order entry through delivery and serve as a main contact for customers. This role involves coordinating with Sales, Operations, Materials, Scheduling, Shipping and other teams to keep orders moving and customers informed.

You will build relationships, resolve issues, and have opportunities to visit customers, attend trade shows, and participate in sales activities.