Inside Sales & Customer Service Associate

Express Employment Professionals - Cincinnati East; Stockton (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inside Sales Associate / Customer Service Representative in Stockton, CA. The role combines sales support with customer care, handling inquiries, quotes, orders, and follow-ups to drive customer satisfaction.

The ideal candidate enjoys helping customers, building relationships, and delivering an outstanding experience in a fast-paced environment.

Qualifications

• Previous customer service and/or sales experience required.
• Experience in retail sales, inside sales, home improvement, building materials, construction, or a related industry preferred.
• Strong communication and interpersonal skills.
• Able to multitask, prioritize and work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office, email, and basic computer applications.

Responsibilities

• Greet and assist customers in person, by phone, and via email.
• Provide product recommendations based on customer needs and project requirements.
• Generate quotes, process orders, and follow up on sales opportunities.
• Maintain product knowledge and stay informed of inventory availability and promotions.
• Respond to customer inquiries, concerns, and service requests in a professional and timely manner.
• Coordinate with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Maintain accurate customer records and documentation.
• Assist with showroom organization, merchandising, and presentation.
• Support daily sales and operational activities as needed.

Skills

Customer service experience

Sales experience

Strong communication

Multitasking

Teamwork

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Express Employment Professionals - Cincinnati East is seeking an Inside Sales Associate / Customer Service Representative in Stockton, CA. The role combines sales support with customer care, handling inquiries, quotes, orders, and follow-ups to drive customer satisfaction.

The ideal candidate enjoys helping customers, building relationships, and delivering an outstanding experience in a fast-paced environment.