Customer Experience Specialist - Inbound & Follow-Up

Express Employment Professionals - Cincinnati East; Santa Fe Springs (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative in Santa Fe Springs, CA to assist customers with orders and service issues. The role involves handling inbound calls, making outbound follow-up calls, and post-delivery follow-up to ensure satisfaction.

The position requires strong communication skills, availability for Monday–Friday, and familiarity with Microsoft Office tools. Bilingual candidates are preferred, and training is provided.

Qualifications

• Previous customer-facing experience.
• Customer service experience preferred.
• Bilingual candidates preferred.
• Professional customer communication skills.
• Familiar with Microsoft Office, Microsoft Teams, Outlook and email, and phone systems.

Responsibilities

• Receive inbound customer calls regarding orders or service issues.
• Make outbound follow-up calls to customers.
• Complete post-delivery calls to check on service.
• Follow up with customers regarding orders and service.
• Communicate with customers by phone and email.

Skills

Customer-facing exp

Bilingual

Communication skills

Customer service

Tools

Microsoft Office

Microsoft Teams

Outlook

Phone systems

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative in Santa Fe Springs, CA to assist customers with orders and service issues. The role involves handling inbound calls, making outbound follow-up calls, and post-delivery follow-up to ensure satisfaction.

The position requires strong communication skills, availability for Monday–Friday, and familiarity with Microsoft Office tools. Bilingual candidates are preferred, and training is provided.