Customer Service & Inside Sales Specialist

Express Employment Professionals - Cincinnati East; Lakeville (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training and development

Dynamic work environment

Job summary

Express Employment Professionals - Cincinnati East in Lakeville, MN is seeking a Customer Service / Inside Sales Representative who will serve as the primary contact for customers, support sales from behind the scenes, and help drive satisfaction.

You’ll quote and process orders for CNC-machined plastic parts, provide product and technical support, maintain CRM records, and collaborate with production, engineering, and shipping to ensure on-time delivery.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent attention to detail and organizational abilities.
• Customer-focused with proactive problem-solving.
• Ability to manage multiple tasks and prioritize.
• Experience with CRM systems or willingness to learn.
• Manufacturing or technical sales experience is a plus, but not required.

Responsibilities

• Be the primary point of contact for customers via phone and email, addressing inquiries and providing timely, accurate assistance
• Prepare and process quotes and sales orders for CNC-machined plastic parts, fabricated components, and gasket products
• Offer product and technical support to customers (training provided)
• Build and maintain strong customer relationships through responsive communication and proactive follow-up
• Collaborate with internal departments—production, engineering, and shipping—to ensure orders are processed accurately and delivered on time
• Follow up on outstanding quotes and past orders to drive ongoing sales and engagement
• Keep thorough, up-to-date records in the company’s CRM system

Skills

CRM systems

Communication

Attention to detail

Organizational skills

Customer-focused

Problem solving

Multitasking

Willingness to learn

Job description

Express Employment Professionals - Cincinnati East in Lakeville, MN is seeking a Customer Service / Inside Sales Representative who will serve as the primary contact for customers, support sales from behind the scenes, and help drive satisfaction.

You’ll quote and process orders for CNC-machined plastic parts, provide product and technical support, maintain CRM records, and collaborate with production, engineering, and shipping to ensure on-time delivery.