Customer Success & Sales Support Specialist

Anthony, Inc.; Cypress, Northern (CA, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

401K Savings Plan

Medical, Dental and Vision Insurance

Wellness Programs

Health Savings Account (HSA)

Disability Insurance

Job summary

OK International in Cypress, California, is seeking a Customer Service Representative to join the onsite Sales team. The role involves handling inquiries, providing product information, and supporting sales processes to ensure customer satisfaction and on-time delivery.

Responsibilities include responding to customer requests, updating records, and collaborating with distributors and internal teams to optimize service quality.

Qualifications

• 2+ years experience in Customer Service.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Proactively call and respond to incoming calls from prospective and established customers.
• Provide information about products and services to develop opportunities.
• Recommend additional products or services to meet customer needs.
• Respond to customer requests and questions regarding service, products, and account information.
• Analyze and rectify customer concerns using established procedures.
• Follow up leads and contact new customers to qualify leads and develop opportunities.
• Provide support for External Sales Teams.

Skills

Organizational skills

Microsoft Office

Microsoft Project

Analytical thinking

Time management

Written communication

Tools

Microsoft Office

Microsoft Project

Job description

OK International in Cypress, California, is seeking a Customer Service Representative to join the onsite Sales team. The role involves handling inquiries, providing product information, and supporting sales processes to ensure customer satisfaction and on-time delivery.

Responsibilities include responding to customer requests, updating records, and collaborating with distributors and internal teams to optimize service quality.