Inside Sales & Customer Experience Specialist

Golden West Packaging Group; California; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive total compensation package

Comprehensive benefits (medical,Vision

Dental, life insurance, 401K with ERD

Employee Assistance program

10 paid holidays

Paid time off

Professional development

Job summary

Golden West Packaging Group in City of Industry, CA is seeking a Customer Service Representative to provide inside sales support and account management for existing and new customers, coordinating projects from conception through shipping. You’ll partner with sales and operations to address inquiries and ensure timely delivery in a fast-paced packaging environment.

The role requires strong communication, analytical thinking, and the ability to manage multiple tasks while maintaining high

Qualifications

• Strong verbal and written communications and the ability to learn quickly in a fast-moving environment.
• Proven analytical, critical thinking and problem-solving skills.
• Demonstrate sound judgment and decision making with project delivery from inception to completion.

Responsibilities

• Partner with Sales and Operations to coordinate projects from start to finish and address inquiries promptly.
• Collaborate with Sales team to ensure customer satisfaction on new and existing projects.
• Mine existing customers for new opportunities using the Align to Win approach.
• Manage orders from entry to scheduling, production, and shipping to ensure on-time delivery.
• Forecast inventory with customers for upcoming product releases to balance warehouse levels.

Skills

Verbal and written communication

Fast-paced environment

Analytical thinking

Interpersonal skills

Project management

Microsoft Office

Detail oriented

Education

B.S./A.S. preferred business administration or related field

Tools

Microsoft Office

Job description

Golden West Packaging Group in City of Industry, CA is seeking a Customer Service Representative to provide inside sales support and account management for existing and new customers, coordinating projects from conception through shipping. You’ll partner with sales and operations to address inquiries and ensure timely delivery in a fast-paced packaging environment.

The role requires strong communication, analytical thinking, and the ability to manage multiple tasks while maintaining high