Customer Experience Specialist

Practical Packaging Solutions, Inc.; Glendale Heights (IL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Practical Packaging Solutions, Inc. in Glendale Heights is seeking a Customer Service Representative with strong customer skills to join our team.

The role focuses on delivering exceptional service daily, maintaining accuracy, and collaborating with sales and operations to resolve questions and issues. You will handle orders, account records, and communications, requiring a high school diploma, at least one year of customer service experience, proficiency in Word/Excel, and familiarity with

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience, preferably in an office setting.
• Computer literacy with Word and Excel; QuickBooks a plus.
• Strong verbal and written communication; detail-oriented.

Responsabilités

• Serve as the key point of contact for customers, provide delivery/tracking info, and resolve issues.
• Process orders, forms, applications and requests.
• Handle accounts receivable and bill entry.
• Maintain customer databases.
• Follow through on customer requests.
• Escalate issues to management when needed.
• Collaborate with the sales team to answer questions and resolve concerns.
• Learn products and services to provide excellent customer service.

Connaissances

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Time management

Formation

High school diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

QuickBooks

Description du poste

Practical Packaging Solutions, Inc. in Glendale Heights is seeking a Customer Service Representative with strong customer skills to join our team.

The role focuses on delivering exceptional service daily, maintaining accuracy, and collaborating with sales and operations to resolve questions and issues. You will handle orders, account records, and communications, requiring a high school diploma, at least one year of customer service experience, proficiency in Word/Excel, and familiarity with