Packaging Inside Sales Specialist - Grow Accounts & New Leads

DIA PACKAGING, INC.; Bensenville (IL); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

DIA PACKAGING, INC. seeks an Inside Sales Representative to support and grow customer accounts within the packaging industry.

You will handle quoting, order management, and relationship development for corrugated packaging, custom boxes, pallets, lumber, and other packaging materials. Collaboration with outside sales, purchasing, and operations is essential to deliver accurate quotes, secure new business, and ensure timely delivery of packaging solutions.

Formación

• 2+ years of inside sales, customer service, or B2B sales experience.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organizational ability.
• Ability to manage multiple quotes and orders simultaneously.
• Proficiency with Microsoft Office and ERP/CRM systems.

Responsabilidades

• Serve as the primary point of contact for assigned customers for daily packaging needs.
• Respond to customer inquiries regarding packaging products, pricing, availability, and specifications.
• Maintain strong relationships with customers through responsive communication and problem resolution.
• Support outside sales representatives by managing quotes, follow-ups, and internal coordination.
• Identify and pursue new sales opportunities through phone outreach, email communication, and referrals.
• Prospect companies that use corrugated packaging, pallets, lumber, and related packaging materials.
• Grow existing accounts by introducing additional packaging products and solutions.
• Follow up consistently on open quotes to convert opportunities into orders.
• Prepare and deliver accurate quotes for corrugated boxes, custom packaging, pallets, lumber, and other packaging materials.
• Work with vendors and internal purchasing teams to source pricing and lead times.
• Review customer specifications including box dimensions, board grades, flute types, and packaging requirements.
• Ensure quotes are returned to customers quickly (goal of 24–48 hours).
• Enter and process customer orders accurately in the company ERP or CRM system.
• Confirm order details including pricing, specifications, delivery dates, and quantities.
• Track orders and communicate status updates to customers.
• Coordinate with operations and vendors to ensure on-time delivery.
• Develop strong knowledge of corrugated packaging styles, materials, and applications.
• Assist customers in selecting the most cost-effective packaging solutions.
• Understand packaging terminology including box styles, flute types, board grades, and pallet specifications.
• Work closely with purchasing, logistics, and operations to ensure efficient order fulfillment.
• Communicate customer requirements clearly to internal teams.
• Maintain accurate records of quotes, orders, and sales activity.

Conocimientos

Inside sales experience

Customer service

B2B sales experience

Strong communication

Relationship-building

Attention to detail

Multi-tasking

Microsoft Office

ERP/CRM systems

Herramientas

Microsoft Office

ERP/CRM systems

Descripción del empleo

DIA PACKAGING, INC. seeks an Inside Sales Representative to support and grow customer accounts within the packaging industry.

You will handle quoting, order management, and relationship development for corrugated packaging, custom boxes, pallets, lumber, and other packaging materials. Collaboration with outside sales, purchasing, and operations is essential to deliver accurate quotes, secure new business, and ensure timely delivery of packaging solutions.