Customer Service Representative

Golden West Packaging Group; California; Presencial; USD 41 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive total compensation package

Comprehensive benefits (medical,Vision

Dental, life insurance, 401K with ERD

Employee Assistance program

10 paid holidays

Paid time off

Professional development

Resumo da oferta

Golden West Packaging Group in City of Industry, CA is seeking a Customer Service Representative to provide inside sales support and account management for existing and new customers, coordinating projects from conception through shipping. You’ll partner with sales and operations to address inquiries and ensure timely delivery in a fast-paced packaging environment.

The role requires strong communication, analytical thinking, and the ability to manage multiple tasks while maintaining high

Qualificações

• Strong verbal and written communications and the ability to learn quickly in a fast-moving environment.
• Proven analytical, critical thinking and problem-solving skills.
• Demonstrate sound judgment and decision making with project delivery from inception to completion.

Responsabilidades

• Partner with Sales and Operations to coordinate projects from start to finish and address inquiries promptly.
• Collaborate with Sales team to ensure customer satisfaction on new and existing projects.
• Mine existing customers for new opportunities using the Align to Win approach.
• Manage orders from entry to scheduling, production, and shipping to ensure on-time delivery.
• Forecast inventory with customers for upcoming product releases to balance warehouse levels.

Conhecimentos

Verbal and written communication

Fast-paced environment

Analytical thinking

Interpersonal skills

Project management

Microsoft Office

Detail oriented

Formação académica

B.S./A.S. preferred business administration or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Details: Job Location: City of Industry - CITY OF INDUSTRY, CA, Position Type: Full Time, Salary Range: $30.00 - $35.00Hourly, Job Shift: 1st (Day) Shift, Who is Golden West Packaging Group (GWPG)?

We are a leading West Coast mill-independent specialty packaging and printing business. We are the people behind the innovative packaging solutions that make it possible for our customers' products to reach our community - at home, school, work, at play, and everywhere in between.

With 13 manufacturing facilities primarily in California and Washington state, our extensive production capabilities include structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. Our advanced, environmentally sustainable packaging solutions serve a wide range of well-known customer brands across multiple industries including agriculture, food services, medical device, food products, wineries, high tech, pharma, cosmetics and many more!

Why is Golden West Packaging Group THE place to work?

We are a well-established, growing company in a stable industry that is re-imagining itself to be a place where everyone knows everyone, where you can make a difference, and where you can learn and grow professionally.

We are focused on safety and building an employee-centric work environment where team members can experience camaraderie, relevance, and career advancement.

As the packaging and logistics sector continues to grow, we're growing with it and creating new opportunities. Come make your mark at a company that strives to celebrate your individuality, skills, and talents.

At Golden West Packaging Group, you'll feel the difference and make a difference.

The Role You'll Play

The primary responsibility of the customer service representative is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

What You'll Do

• Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.
• Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.
• Collaborate with Sales team on mining existing customers for new opportunities using the "Align to Win" philosophy of one stop shopping
• Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow
• Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met
• Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.

What You'll Get

• A friendly, team-based, supportive work environment
• Competitive total compensation package
• Comprehensive benefits package including medical, vision, dental, life insurance, and 401K plan with employer contribution
• Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning and support services
• 10 paid holidays per year
• Paid time off
• Professional development and career growth opportunities

Qualifications: What You'll Need

• Strong verbal and written communications skills
• Aptitude for learning quickly in a rapidly changing environment
• Proven analytical, critical thinking and problem-solving skills
• Strong interpersonal and relationship building skills
• Demonstrate sound judgment and decision making
• Proven ability to effectively manage projects from inception to delivery
• Strong Microsoft Office and computer skills
• Detail oriented
• Ability to work in fast paced environment
• Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
• Ability to prioritize accordingly
• Results orientated and able to work both independently and within a team environment
• Must be able to commute to and from City of Industry 5 days per week

Education Requirements:

• B.S/A preferred business administration or related field

Required Experience:

• 3+ years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success
• Experience specifically in a corrugated manufacturing environment is preferred but not required

California Pay Transparency Disclaimer

This is a non-exempt position. The pay range for this position is $30.00 to $35.00. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.